Telecalling & pre-sales

Real people on every call. AI where it adds speed.

A 100+ strong in-house team of trained human callers in Bhandup, Mumbai, backed by optional agentic AI calling. We connect with leads fast, qualify them consistently and move them to appointments, site visits and bookings.

100+ human callersIn-house team in BhandupOptional agentic AI callingCRM integration

Set up your pre-sales team

Tell us about your lead volume and we will propose a calling model.

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100+Trained human callers
In-houseCalling floor in Bhandup, Mumbai
Human-ledAgentic AI calling optional
DailyMIS and conversion dashboards
Where funnels leak

Most lead funnels leak after the form is submitted

Marketing generates enquiries, but slow response, inconsistent qualification and missing follow-up quietly waste the spend.

Digital enquiries go cold because nobody calls back fast enough.

Teams lack consistent disposition, qualification and follow-up discipline.

Management sees lead volume, but not true lead quality or conversion.

The Transformics pre-sales layer

  • Immediate lead connect and multi-touch follow-up
  • Call scripts, lead scoring and escalation rules
  • A 100+ in-house human calling team, trained on your products
  • Optional agentic AI calling for instant first response and reminders
  • AI call summaries and sentiment insights for every caller
  • Real-time CRM updates and disposition tagging
  • Daily MIS: calls, connects, qualified leads and conversions
What we do

Human-led calling, end to end

Inbound & outbound calling

Immediate lead connect, qualification calls and systematic multi-touch follow-up.

Database reactivation

Re-engage dormant leads through calls, WhatsApp and SMS outreach.

Appointment scheduling

Confirmations, reminders and no-show management, end to end.

Lead qualification

Budget, product fit, credit profile and location-intent scoring on every lead.

CRM integration

Real-time pipeline updates, disposition tagging and activity tracking.

Performance reporting

Daily dashboards on calls, connects, qualified leads and conversions.

Funnel calculator

Model your lead-to-booking funnel

Enter your monthly leads and stage conversions to see cost per site visit and cost per booking, the numbers we report on.

₹
%
%
%
%
Bookings per month...
Qualified leads...
Appointments...
Site visits...
Cost per lead...
Cost per site visit...
Cost per booking...
Get a detailed plan for your numbers

Defaults follow the illustrative funnel above. Estimates only.

Human-led by default

Human touch first. Agentic calling when you want it.

Trust is built in conversation, so every important call is handled by a trained person. Agentic AI calling is an optional layer for speed and scale, and it always hands warm leads to our human team.

Calling center: Bhandup, Mumbai 100+ in-house callers Office: Andheri East, Mumbai
Our core

100+ human callers, in-house in Bhandup

  • Trained on your products, scripts and compliance rules
  • Empathy and objection handling for high-value decisions
  • Multilingual conversations tailored to your customers
  • Regulated BFSI and lending conversations handled by people
  • Call QA, supervisor reviews and daily coaching
Optional add-on

Agentic telecalling

  • Instant first call the moment a lead comes in, 24x7
  • Appointment confirmations, reminders and no-show follow-ups
  • Large-scale database reactivation and survey calls
  • Warm, qualified leads handed to a human caller instantly
  • Human oversight on scripts, outcomes and escalations

You choose the mix: fully human, or human-led with AI for speed. A person is always one step away.

Lead to booking

An illustrative real estate funnel we manage end to end

We report on cost per site visit and cost per booking, not just cost per lead.

2,000Leads
400Qualified
200Appointments
120Site visits
25Bookings

Example funnel for illustration. Actual ratios depend on project, pricing and market.

Qualification framework

Every lead scored on BPCL

A consistent scoring model means sales teams spend time on the leads most likely to convert.

Budget

Ability and readiness to spend.

Property / product type

Fit with what you are selling.

Credit profile

Eligibility for loans and financing.

Location intent

Preferred micro-market and timeline.

How we work

How we stand up your pre-sales desk

01

Understand

Products, customer profile, lead sources and what a qualified lead means for you.

02

Script & score

Call scripts, objection handling, scoring rules and escalation paths.

03

Integrate

Connect to your CRM and lead sources with disposition codes and reports.

04

Run & improve

Daily calling, weekly reviews and continuous script and process improvement.

Where it helps

Built for high-consideration purchases

Loans & lendingBanking & cardsInsuranceReal estateEducationAutomotive
Trusted by

Brands we work with

BFSI, real estate, fintech and enterprise technology leaders.

Godrej Properties
Mahindra Lifespaces
Fino Payments Bank
HDB Financial Services
ICICI Prudential Life Insurance
InCred Financial Services
Why Transformics

Calling that is connected to your media and CRM

Strategy, technology, AI and execution under one team, led by BFSI marketing leadership and IIT Bombay technology leadership.

Same team runs media and pre-sales
AI-assisted scoring and call summaries
BFSI and real estate experience
Reporting on cost per visit and booking
FAQ

Frequently asked questions

Is your telecalling done by AI?

No. Our telecalling is human-led: a 100+ strong in-house team of trained callers working from our calling center in Bhandup, Mumbai. Agentic AI calling is available as an optional add-on for instant first response, reminders and large-scale outreach, and it hands warm leads to our human callers.

Do you handle both inbound and outbound calling?

Yes. We take inbound enquiries, call new leads immediately, run outbound follow-up cadences and reactivate older databases through calls, WhatsApp and SMS.

How is lead quality measured?

Every lead is scored on budget, product fit, credit profile and location intent, tagged in your CRM and reported daily, so you see qualified leads and conversions, not just volumes.

Can you work inside our CRM?

Yes. We integrate with your CRM for real-time pipeline updates, disposition tagging and activity tracking, or set one up if you do not have one.

Where does AI fit into telecalling?

AI supports our human callers with lead scoring, smart scripts, sentiment analysis and automatic post-call summaries. If you opt in, agentic AI calling also handles instant first response and reminders. People still run the conversations that build trust.

Do you support real estate site visits?

Yes. Our real estate pre-sales service converts leads into confirmed site visits, with reminders, no-show management and reporting on cost per site visit and booking.

Stop losing leads after the click

Tell us about your lead flow and we will propose a pre-sales model with clear conversion metrics.

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