Chatbot & Voice AI

Conversations that answer, qualify and route, in your customer's language

Localised chat and voice widgets connected to your site, CMS and CRM, built on efficient private and open-source models so you are not paying premium model bills for every conversation.

Website & WhatsApp chatVoice assistantsIndian languagesCRM handoff

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Why most chatbots disappoint

A chatbot is only as good as what it is connected to

Customers want instant, accurate answers in their own language, and a quick route to a person when needed.

Scripted bots break on real questions and frustrate customers.

Bots that are not connected to the CRM cannot qualify or follow up.

Usage-based premium AI pricing makes high-volume chat expensive.

How we build assistants

  • Answers grounded in your approved website and CMS content
  • Lead capture and qualification written straight to your CRM
  • Hindi and regional-language chat and voice
  • Clear human handoff and escalation rules
  • Cost-efficient private and open-source models
Capabilities

Chat and voice, wherever customers reach you

Website chat widget

An on-site assistant that answers questions from your approved content and captures leads.

WhatsApp assistant

Two-way WhatsApp conversations for enquiries, support and lead qualification.

Voice AI

Voice assistants for call deflection, reminders and simple service requests.

Localised conversations

Chat and voice in Hindi and regional languages using an approved glossary.

Routing & human handoff

Escalate to the right team with full conversation context when a person is needed.

Conversation analytics

Top questions, unanswered intents, lead quality and deflection rates in one dashboard.

Savings estimator

How many queries could an assistant handle?

Most customer questions repeat. Estimate how many an assistant could answer instantly, and what that frees up for your team.

%
%
₹
Estimated savings per year...
Queries resolved by AI each month...
Queries for your team...
Agent hours freed per month...
Get a detailed plan for your numbers

Estimates only, based on the numbers you enter.

How we work

From content to live assistant

01

Scope

Agree use cases, channels, languages, guardrails and handoff rules.

02

Ground

Connect approved content from your site, CMS and FAQs; set up the glossary.

03

Integrate

Connect CRM, WhatsApp Business API and ticketing for capture and handoff.

04

Launch & tune

Pilot, review transcripts, close gaps and expand coverage.

Where it helps

Common use cases

Product & eligibility FAQsLead capture & qualificationAppointment & site-visit bookingService request routingPayment & renewal remindersBranch & contact information
Why Transformics

Assistants that respect governance

For regulated businesses we keep AI disclosure, human handoff, approved answers and audit logs built in, and work with your risk and InfoSec teams before going live.

Grounded in approved content
AI disclosure and handoff built in
Private model deployment options
Connected to CRM and ticketing
FAQ

Frequently asked questions

Can the chatbot answer in Hindi and regional languages?

Yes. We build assistants that understand and respond in Hindi and regional languages, using an approved glossary so product terms stay consistent.

Will the bot make up answers?

Answers are grounded in your approved website, CMS and FAQ content, with guardrails that route unknown or sensitive questions to a person instead of guessing.

Does it connect to our CRM?

Yes. Leads, conversation summaries and qualification details are written to your CRM, and requests can be routed to the right team or ticketing system.

Why is this cheaper than premium AI chatbots?

We use efficient private and open-source models where they fit, so high-volume conversations do not carry premium per-message model costs.

Can we use voice as well as chat?

Yes. Voice assistants can handle simple service requests, reminders and call deflection, with handoff to your team for complex conversations.

Give every visitor an instant, accurate answer

See a working assistant trained on content like yours, in the languages your customers use.

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